Ritzo Casino Privacy Policy

At Ritzo Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at ritzo.com. By continuing to use our platform — whether you're exploring ritzo casino games, claiming a ritzo bonus, or completing your ritzo registration — you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly, transparently, and in full compliance with applicable data protection laws.

About Us as Data Controller

Ritzo Casino is operated by GBL Solutions N.V., a company registered under the laws of Curaçao, with registration number 155090 and registered address at Dr. Henri Fergusonweg 1, Curaçao. We are regulated by the Curaçao Gaming Control Board (GCB) under licence OGL/2024/589/0556 and additionally licensed and regulated by Antillephone N.V. (licence no. 8048/JAZ2020-074). Our payment processing is handled by Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V., registered in Cyprus (registration number ΗΕ 412602), acting as a Payment Agent on our behalf. When you use our services — from ritzo login to ritzo withdrawal — we act as the data controller responsible for your personal information.

Information We Collect

We may collect the following categories of personal data when you interact with our Ritzo online casino platform:

Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and home address
• Username, password, and account preferences created during ritzo sign up
• Government-issued identification documents submitted during ritzo verification and KYC procedures

Financial and Transaction Data

• Payment method details associated with your ritzo deposit or ritzo withdrawal
• Transaction history, amounts, and currency information
• Banking or cryptocurrency wallet identifiers where applicable

Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, session duration, and clickstream data on our ritzo mobile casino and desktop version
• Log files and cookies placed during your ritzo play sessions
• Geolocation data for legal compliance and fraud prevention

Communication Data

• Messages sent to ritzo casino customer support via live chat or email at support@ritzo.com
• Survey responses and feedback you submit to us
• Preferences related to marketing communications, including ritzo casino promotions and ritzo bonus codes

How We Use Your Information

At Ritzo Casino, we use the data we collect for the following purposes:

• Account management: To create, maintain, and secure your account, enabling you to ritzo log in and access our full service offering
• Service delivery: To provide access to over 16,000 ritzo casino games, process ritzo deposit and ritzo withdrawal requests, and manage your participation in our loyalty programme
• Bonus and promotions management: To apply your ritzo casino welcome bonus, ritzo free spins, ritzo no deposit bonus codes, and other ritzo casino bonus codes accurately to your account
• Legal compliance: To fulfil our obligations under anti-money laundering (AML) and Know Your Customer (KYC) regulations
• Fraud prevention and security: To monitor suspicious activity, protect the integrity of ritzo online casino operations, and safeguard your funds
• Customer support: To respond to your enquiries and resolve issues efficiently through our 24/7 support channels
• Marketing: To send you relevant communications about ritzo casino bonuses, ritzo promo codes, ritzo no deposit free spins, and ritzo casino promotions — where you have given your consent
• Platform improvement: To analyse usage patterns and improve the Ritzo Casino experience across web and ritzo mobile platforms

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the services you signed up for at Ritzo Casino
• Legal obligation: Processing necessary to comply with Curaçao gaming regulations, AML laws, and tax requirements
• Legitimate interests: Processing conducted to protect our business, prevent fraud, and ensure platform security
• Consent: Where you have explicitly opted in to receive marketing communications, including ritzo casino bonus codes and ritzo promo codes

Sharing Your Data

We do not sell your personal data to third parties. However, at Ritzo Casino, we may share your information in the following circumstances:

• Payment processors: We share necessary financial data with providers such as Mastercard, Interac, Paysafecard, and Bitcoin networks to process your transactions
• Game providers: We share limited technical data with our 135+ game studios — including NetEnt, Pragmatic Play, Evolution, and Play'n GO — to deliver a seamless gaming experience
• Regulatory authorities: We may disclose data to the Curaçao Gaming Control Board or other competent authorities when legally required
• Fraud prevention services: We work with third-party security and identity verification providers to protect our players and our platform
• Group companies: We may share data with Ramtinar Techconsult Limited and other affiliated entities within the GBL Solutions N.V. group for operational and payment purposes

Cookies and Tracking Technologies

Our Ritzo online casino uses cookies and similar tracking technologies to enhance your experience. These include session cookies that maintain your ritzo login state, analytical cookies that help us understand how players interact with ritzo casino games and ritzo casino slots, and marketing cookies used to personalise offers such as ritzo gratis spins and ritzo casino free spins. You may manage your cookie preferences through your browser settings, though disabling certain cookies may limit functionality on our platform.

Data Retention

We retain your personal data for as long as your account remains active and as required by applicable laws. For regulatory and anti-money laundering compliance, we typically retain transactional records for a minimum of five years following account closure. If your account becomes inactive, we may close it in accordance with our terms, and relevant data will be retained for the legally required period before secure deletion.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data, subject to our legal obligations
• The right to object to or restrict certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our team directly at support@ritzo.com. We will respond to all verified requests within the timeframe required by applicable law.

Security of Your Data

We implement industry-standard security measures to protect your personal data at Ritzo Casino. These include SSL encryption across all pages, secure storage of financial information, access controls limiting data access to authorised personnel only, and regular security assessments of our systems. While no online platform can guarantee absolute security, we are committed to maintaining robust protections for every player who uses our ritzo casino play online services.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect or process personal data from minors. If we discover that a user is under the legal age, we will immediately suspend their account and delete any associated data. We encourage responsible use of our platform and support responsible gambling tools available to all registered players.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or a prominent notice on the Ritzo Casino platform. We encourage you to review this policy periodically. Your continued use of our services following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your rights, please do not hesitate to reach out. You can contact our team at support@ritzo.com or visit the FAQ section available on the Ritzo Casino website. Our customer support team is available 24/7 to assist you.